Returns & Warranty – EVERTONFCSHOP
At EVERTONFCSHOP, we aim to ensure that every supporter enjoys a reliable and satisfying shopping experience. Our Returns & Warranty guidelines outline how we handle product issues, exchanges, and after-sales support.
1. Return Eligibility
Items can be returned if:
- They are unused, unwashed, and in original condition
- All original tags and packaging are included
- The return request is submitted within 30 days of delivery
Personalized merchandise, discounted clearance items, and marked non-returnable products are not eligible for return.
2. Starting a Return
To initiate a return:
- Contact our support team with your order number
- Provide a brief explanation of the return reason
- Follow the return instructions and address provided by our team
Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
3. Refunds
After the returned item is inspected:
- Approved returns will be refunded to the original payment method
- Refunds may take 5–10 business days depending on your bank
If an item does not meet return conditions, you will be notified before it is sent back.
4. Exchanges
Exchanges for a different size or variant are possible based on stock availability.
Customers are encouraged to contact support quickly to secure the preferred item.
5. Warranty Coverage
Most products include a standard manufacturer’s warranty, covering:
- Material defects
- Production or workmanship defects
The warranty does not cover normal wear, accidental damage, or misuse.
To request a warranty claim, provide photos and a detailed description.
6. Damaged or Incorrect Items
If an order arrives damaged, faulty, or incorrect:
- Report the issue within 7 days of delivery
- Include clear photos of the problem
- A replacement or refund will be arranged at no additional cost
7. Contact
For assistance with returns, exchanges, or warranty questions, include your order number when contacting support to ensure faster processing.